Why Intune alone is not sufficient: The case for a DEX solution.
At Almaden®, we’re often asked by IT leaders: “If we already use Intune®, why would we need a DEX solution?”
It’s a fair question—after all, Intune® is widely regarded as a leading tool for device management and security. But the reality is that while Intune® plays a critical role in securing and managing endpoints, it doesn’t fully address the employee experience, which has become just as important in today’s hybrid workplace. Intune’s Role: Security and Management Microsoft Intune® is designed to ensure that devices are compliant, secure, and properly managed. It helps IT enforce policies, protect company data, and streamline device provisioning. In other words, it’s the foundation of a secure digital workspace.
Without it, organisations would struggle to keep endpoints aligned with security and compliance requirements. But here’s the limitation: security and compliance do not automatically translate into a great digital experience for employees. A device might be compliant, but that doesn’t mean it’s running smoothly or supporting productivity.
Enter DEX: Elevating the Employee Experience This is where Digital Employee Experience (DEX) solutions come in. Unlike Intune®, which looks at what devices are doing from a security standpoint, a DEX solution focuses on how employees experience those devices day-to-day.
A DEX platform such as Almaden’s Collective IQ® provides: Point-in-time visibility into performance issues: Identifying slow boot times, application crashes, or network bottlenecks before employees even notice them.
Proactive issue detection and resolution: Anticipating and addressing potential disruptions early, ensuring smoother experiences without relying solely on helpdesk tickets. Insight into employee sentiment and usage: Helping IT understand how technology impacts productivity and satisfaction.
Why You Need Both Together, Microsoft Intune® and DEX are complementary. Intune® ensures that devices are secure and compliant, while DEX ensures that employees can work efficiently and happily on those devices. One without the other leaves a gap: you either risk exposing your business to security threats (without Intune®) or frustrating employees with poor digital experiences (without DEX).
In today’s digital workplace, security alone isn’t enough. Organisations must also ensure that employees have a seamless, frustration-free experience with their technology.
Pairing Intune® with a DEX solution like Collective IQ® creates a resilient, responsive, and people-centered digital workspace that drives both productivity and satisfaction.
Do you want to learn about transforming your organization’s digital employee experience?
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