Collective IQ® DEX
See everything in one place
Identify the devices and applications that disrupt work the most
Spot Laptops and software that are consistently slow, frequently crash, or consume excessive resources, based on historical usage and performance data.
Reduce the likelihood of incidents and reactive tickets
Use intelligent analysis to uncover patterns of experience degradation over time and act before problems spread to more users.
Understand the real employee experience
Combine usage metrics with contextual analysis and sentiment surveys to see where technology is enabling work – and where it is getting in the way.
Collective IQ® DEX brings together everything IT needs to see, decide, and act
- Proactive device visibility (Windows, macOS, Linux).
- Collection of hardware and software metrics (CPU, memory, disk, network, errors, application failures).
- Satisfaction and engagement surveys directly with employees.
- Predictive analysis and technical recommendations powered by Artificial Intelligence.
- Export of reports in PDF or email delivery to managers and technical teams.
Connect DEX to ITAM and cost decisions
Strategic Benefits - By adopting Collective IQ® DEX, organizations gain:
- Higher productivity – more stable, better performing devices for employees.
- Smarter purchasing – data‑driven decisions about when and where to invest in technology.
- Proactive IT – less reliance on reactive support tickets through prevention.
- Talent retention – employees satisfied with their digital experience tend to be more engaged and contribute longer to company results.
- Unified view of assets and experience – technical management and human perception in a single platform.
Advanced AI capabilities with AlmaAI®
Collective IQ® DEX is available in Essential and Business editions. The Business edition includes advanced AlmaAI® capabilities delivering predictive analytics, automated problem detection, and actionable recommendations for more than just individuals.
Issues to Focus on Today – AlmaAI‑guided daily priorities
The “Issues to Focus on Today” feature uses AI to prioritize the most relevant, trending problems from the last 24 hours, bringing device‑level insights, and offering practical recommendations so IT can focus where it matters most.
AskAlma™ – issue identification and analysis
AskAlma™ helps IT quickly discover what is currently affecting a device or user’s experience and how to fix it, analyzing signals from devices, collaboration, and business applications.
AlmaAnalysis™ – cost and impact analysis
AlmaAnalysis™ evaluates the cost‑benefit of technology decisions and frustrated experiences, helping IT and business leaders see where to invest for the greatest impact.
AlmaAnalysis™ – proactive issue detection
AlmaAnalysis™ spots pattern-based issues across devices delivering clear, step‑by‑step solutions to resolve issues, reducing downtime by proactively addressing potential disruptions.
AlmaPredict™ – “what‑if” and forecasting
AlmaPredict™ runs predictive and “what‑if” analyses to anticipate which devices, business applications, or collaboration software are likely to experience degraded performance in specified time periods – so you can act before problems arise. This includes evaluation of desired software before it’s actually installed, in order to minimize deployment rollbacks due to unforeseen device or configuration mismatches.
AlmaKnowledge™ – intelligent knowledge management
AlmaKnowledge™ organizes and surfaces corporate knowledge, linking experience issues and company information to proven solutions. These could be IT-related matters or corporate policies and procedures.
AlmaIQ™ – the Collective IQ® Intelligent Concierge
AlmaIQ™ is a conversational intelligence that connects people to the right data, insights, and answers based on data collected and analyzed by Collective IQ® and information stored in AlmaKnowledge™. Interaction with AlmaIQ™ is via Microsoft Teams® or Google Chat™
AlmaIQ™: Tailored for Each Employeer, Fits Your Business Perfectly
AlmaIQ™ is an innovative, intelligent way for IT to interact with Collective IQ® (and AlmaKnowledge™ when the Business edition is enabled), and for both IT teams and employees to quickly access relevant, trusted company information about their technology and workplace.
Administrator
Analyst
Has access to devices of assigned departments with additional access to corporate information available through AlmaKnowledge™.
IT Guests
IT Guests (which assist IT Staff) can explore experience and asset information for the departments to which they are assigned and consult AlmaKnowledge™ whenever they need clarity on processes, tools, or policies.
Employees
Interact with AlmaIQ™ as a smart assistant. They can check information about their own device and quickly find answers in AlmaKnowledge™ to everyday questions, such as how to ship marketing material, who to contact in HR, how to submit expenses, how to request a second PC, where to find the latest org chart, or what the travel policy covers for hotels and meals during business trips.
Ready to take control of your IT assets?
See how Collective IQ® ITAM can give you the visibility, control, and insights you need to reduce costs, lower risk, and support a better digital experience.
