Almaden Supports IT Teams with the Windows 11 Upgrade
Microsoft has officially announced the end of support for Windows 10, effective October 14, 2025. This marks a significant transition point for enterprises and managed service providers (MSPs) as they must migrate users to Windows 11 to maintain security compliance and ongoing support.
However, the shift to Windows 11 is not simply a version change – it introduces new system requirements, updated security features, and performance expectations. For many organisations, the upgrade demands detailed asset analysis, hardware compatibility assessments, and proactive management of employee experience to avoid business disruption.
This has made the upgrade effort a major undertaking for IT teams and MSPs alike.
What IT Leaders and MSPs Are Facing
Across industries, organisations have reported several recurring challenges with the Windows 11 Upgrade:
- Lack of visibility into which devices meet Windows 11 requirements (e.g., TPM 2.0, Secure Boot, supported CPUs)
- High costs due to unnecessary device replacement
- Increased support tickets and frustrated users after upgrades
- Disconnected toolsets for asset tracking and user experience monitoring
- Time-consuming, manual assessments and heavy reliance on professional services
These challenges are not only delaying adoption but also adding strain to IT operations already working at capacity.
How Almaden Simplifies the Windows 11 Transition
Almaden offers a unified platform, Collective IQ® combining IT Asset Management (ITAM) and Digital Employee Experience (DEX) into one seamless solution. Our agents provide instant, point-in-time visibility into your IT environment—no complex deployment or setup required.
With Almaden Collective IQ®, IT teams and MSPs can:
- Instantly assess which devices are Windows 11 ready
- Understand asset lifecycle status and avoid unnecessary hardware refreshes
- Measure and monitor user experience before and after the upgrade
- Reduce support ticket volumes by proactively identifying experience issues
- Leverage actionable data to make better, faster decisions with confidence
Taming the Surge in Support Tickets
A common issue reported during Windows 11 upgrades is a spike in service desk tickets. IT teams often face criticism post-upgrade—not due to technical failures, but due to overlooked user experience issues that could have been anticipated and resolved proactively.
This surge in support demand can overwhelm IT support teams, damage trust with business stakeholders, and impact user productivity.
Collective IQ® tackles this head-on with advanced technologies. It identifies patterns across the enterprise to surface hidden friction points that typical monitoring tools miss. It gives IT visibility into the user experience before users even submit a ticket, allowing IT to act before productivity suffers.
The employee satisfaction surveys may show excellent grades. However, per Gartner, 70%* of bad experience issues with technologies and devices are not reported to service desks (Gartner*) and according to a Robert Half Report**, 80 hours** are wasted each year, per employee, due to IT related issues.
Collective IQ® is powered by AlmaAI®, a generative AI technology that identifies, prioritises, and guides IT helpdesk teams in resolving problems before they impact operations — turning IT into a true driver of business value. 
- AlmaAnalysis™: Detects device experience patterns and recurring issues, and suggests resolutions, actions, and financial advice related to device upgrade and replacement decisions.
- AskAlma™: Examines the current state of devices, business applications and collaboration software experiences, offering clear, step-by-step solutions to proactively address disruptions or shortcomings.
- AlmaPredict™: Uses predictive analytics to anticipate and prevent issues, enabling IT to take action before users are affected.
- AlmaKnowledge™: A sophisticated, internal knowledgebase to which IT can add enterprise-specific information that enables AlmaAI to make smarter analyses and company tailored recommendations.
With these tools embedded directly into the comprehensive Collective IQ® – ITAM + DEX platform, IT can reduce ticket volumes, ensure a smoother upgrade experience, and demonstrate clear value to the business.
Quick Setup. No Hidden Costs.
- No ongoing support or delivery costs
- No vendor lock-in or dependency on consultants
- Scale easily across global environments
Recognised by Gartner. Trusted Worldwide.
One Solution. Two Powerful Capabilities.
- ITAM provides near real-time insight into hardware, software, and compliance
- DEX helps monitor, quantify, and improve employee experience
Take the Guesswork Out of the Windows 11 Upgrade
The Windows 11 upgrade doesn’t have to be a finger-in-the-wind guess about the likelihood of success.
With Almaden Collective IQ®, IT teams can take control and know what to expect so business and employee experience goals can be met.
See how a major retailer used Collective IQ to identify systems for Windows 11 Migration.
If you’re navigating the migration and want to simplify the process, let’s talk!
